Customer Experience Associate- MONTEGO BAY- Ref:ICO170

We are the world’s largest provider of diversified business process services

with leading capabilities in transaction processing, automation, analytics and constituent experience.

We work with both government and commercial customers in assisting them to deliver quality services to the people they serve.

Responsibilities:

• Provides customer with appropriate standard information requested.
• Derives all necessary information from customer to update database
• Understands when to seek help and/or escalate to a more senior role

Requirements:

• 3 or more CXCS including English Language
• Must be able 100% flexible
• Excellent listening skills
• Excellent time management and prioritization skills
• Strong attention to detail skills
• Call Center experience required