CUSTOMER SERVICE REPRESENTATIVE-Kingston and St. Andrew / St. Catherine-Ref:ICO168

Position Summary                                         

• Should be responsible for delivering outstanding customer service
• Upbeat, outgoing, motivated persons, with the entrepreneurial spirit needed.
• Ensures customer satisfaction and loyalty by assisting and resolving a wide variety of technical requests, inquiries and complaints.

Roles and Responsibilities

• Handles inbound calls effectively and efficiently through the use of proactive customer service and call control techniques and proven technical troubleshooting procedures
• Creates an exceptional experience for the customer by using professional customer service techniques, personalizing and focusing on adding value to the call

QUALIFICATIONS:

• CXC/ CAPE. At least 5  subjects including English A and Mathematics
• Experience. At least 6 months Sales/Customer Service experience and At least 6 months BPO/Call Center experience
• Coachable. Success starts with those who quickly learn, apply and stick to our sales process.