Customer Service Trainer-Hanover-Ref:ICO165

Main Responsibilities:

• Prepare observation reports for HOD’s
• Conduct on-the-job training
• Assist in coordinating internal and external training
• Assist in conducting new employee orientation
• Assist in coordinating summer internship program
• Other administrative duties assigned

Qualification and Experience:

• BSC Hotel & Tourism Management
• At least 2 years’ experience in the hotel industry
• Customer Service certification
• Proven work experience as a Trainer or Teacher
• Familiarity with adult training methods
• Proficient knowledge of Microsoft Office – Word, Excel and PowerPoint.
• Excellent communication and leadership skills
• Strong writing and record keeping ability for reports and training manuals