NOW HIRING Customer Service Agent (Kingston)-Ref: ICO167

Responsibilities include:

• Managing large amounts of incoming calls
• Identifying and assessing customers’ needs to achieve satisfaction
• Building sustainable relationships and trust with customer accounts through open and interactive communication
• Providing accurate, valid and complete information by using the right methods/tools

The candidate MUST:

•  Be able to work in any cultural environment
•  Possess excellent communication and organizational skills
•  Be reliable and honest
•  Be energy driven
•  Be Self-motivated
•  Demonstrate initiative and the ability to work independently within a diverse team environment

Qualifications & Experience:

• A minimum of four (4) CXC passes, inclusive of English Language
• Ability to type a minimum of thirty-five (37) words per minute
• Possess strong verbal and written command of the English Language
• Minimum of one year (1) of experience in the BPO industry.